Privacy Policy – TaxiLeh.com

TaxiLeh.com is a shared taxi platform operated by Himalayan Shepherd, a registered travel company based in Leh, Ladakh. We are committed to protecting your privacy while providing a safe, smooth, and reliable travel experience in Ladakh.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

1. Information We Collect

To provide our services efficiently, we may collect the following information:

Personal Information

• Full Name
• Phone Number (including WhatsApp)
• Email Address
• Number of travelers

Travel Information

• Travel dates
• Routes and destinations (Leh, Nubra, Pangong, etc.)
• Pickup / drop locations
• Special requirements (if any)

Payment Information

• Payment details processed via secure third-party gateways (e.g., Razorpay, PayU)
• We do NOT store your card or banking details

Technical Information

• IP address
• Browser type and device information
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Confirm and manage your bookings
• Coordinate with drivers, hotels, and local partners
• Share trip details and updates
• Provide customer support (call / WhatsApp / email)
• Process payments and refunds
• Improve our website and services
• Comply with legal and government requirements

3. Sharing of Information

To ensure smooth travel operations in Ladakh, we may share your information with:

• Local drivers and transport partners
• Hotels and accommodation providers
• Government authorities (for permits like Inner Line Permit)
• Payment gateway providers

We do not sell or rent your personal data to third parties.

4. Payment & Third-Party Services

All payments on TaxiLeh.com are processed through trusted third-party gateways such as Razorpay / PayU.

• We do not store debit/credit card details
• Payment security is handled by the respective gateway
• We are not responsible for any failure, delay, or technical issue arising from payment gateways

5. Data Security

We take reasonable technical and organizational measures to protect your information.

However:

• No online system is 100% secure
• We cannot guarantee absolute security of your data

By using our website, you acknowledge this risk.

6. Cookies Policy

Our website uses cookies to:

• Improve user experience
• Understand website traffic (Google Analytics)
• Optimize performance

You may disable cookies in your browser settings, but some features of the website may not function properly.

7. Data Retention

We retain your information only for as long as necessary:

• Booking and travel records: up to 12 months
• Legal / compliance purposes: as required by law

After this period, data may be securely deleted.

8. Your Rights

You have the right to:

• Request access to your data
• Request correction of incorrect information
• Request deletion of your data (subject to legal obligations)

To make a request, contact us using the details below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from children.

10. Third-Party Links

Our website may contain links to third-party websites (hotels, payment pages, etc.).

We are not responsible for the privacy practices of these external websites.

11. Ladakh Travel-Specific Data Usage

Due to the unique nature of travel in Ladakh:

• Your details may be shared with drivers for coordination
• Information may be used for permit processing (Inner Line Permit)
• Connectivity may be limited in remote areas — communication may rely on offline coordination
• Emergency contact details may be used only for safety purposes

12. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on this page. Continued use of the website implies acceptance of the updated policy.

13. Contact Us

For any questions or concerns regarding this Privacy Policy, you may contact:

Himalayan Shepherd (TaxiLeh.com)
Leh, Ladakh, India

 Email: taxileh.com@gmail.com
 Phone / WhatsApp: +91 8988987744 +91 9868337744

14. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India.

Any disputes shall be subject to the jurisdiction of Leh, Ladakh.