Terms & Conditions – TaxiLeh.com

Welcome to TaxiLeh.com, a shared taxi platform operated by Himalayan Shepherd, a registered travel company based in Leh, Ladakh.

By using our website or booking our services, you agree to the following Terms & Conditions.

1. Booking & Payment Terms (Very Important)

• All bookings are subject to availability and confirmation
• A booking amount (advance payment) is required to confirm your seat or vehicle
• Balance payment must be cleared:
• Before journey start OR
• As communicated at the time of booking
• Failure to complete payment may result in:
• Cancellation of booking
• Denial of service
• Prices are based on Ladakh Taxi Union rates and may vary depending on route, season, and availability

2. Shared Taxi Model (TaxiLeh Specific)

• TaxiLeh operates on a seat-based shared taxi system
• A booking is confirmed only when:
• Minimum required passengers are available
• If sufficient passengers are not available:
• Trip may be rescheduled OR
• Full refund of booking amount will be processed
• Seat allocation is done on a first-come, first-served basis

3. Cancellation & Refund Policy

• Cancellation charges may apply depending on timing

General Guidelines:

• More than 7 days before travel: Partial or full refund (after deductions)
• Within 3–7 days: Partial refund
• Less than 72 hours: No refund
• Refund timelines:
• Processed within 5–10 working days
• No refund in case of:
• No-show
• Late arrival
• Voluntary trip cancellation during journey

4. Taxi & Service Policy (Core Business)

• All taxi services in Ladakh operate on a point-to-point basis (not at disposal)
• Vehicles are provided for pre-defined routes only
• Once the day’s itinerary is completed:
• Driver is not obligated to provide additional service
• Any deviation from the planned route:
• Will be chargeable as per Ladakh Taxi Union rates
• AC is generally not used due to high-altitude conditions

5. Route & Service Limitations

• Certain remote areas may have limited or no service availability
• As of now, in Nubra Valley:
• Service is limited to Diskit and Hunder
• Areas like Turtuk, Sumur, Panamik may not be included unless specified
• Additional routes will be chargeable unless clearly mentioned in itinerary

6. Vehicle Capacity & Baggage

• Vehicle capacity must be strictly followed:
• Innova / Crysta: Max 6 passengers recommended
• Excess passengers or luggage may result in:
• Denial of service OR
• Additional charges

7. Travel & Health Advisory (Very Important)

• Ladakh is a high-altitude destination (above 3,000 meters)
• Guests are strongly advised to:
• Acclimatize for at least 48 hours in Leh
• Stay hydrated and avoid overexertion
• We are not responsible for:
• Altitude sickness
• Health issues during travel
• Oxygen cylinders can be arranged on request (chargeable)

8. Permits & Documentation

• Inner Line Permit (ILP) is mandatory for certain areas
• We may assist in arranging permits, however:
• Guests must provide correct documents
• Guests are responsible for document accuracy
• We are not liable for:
• Permit rejection
• Incorrect documentation

9. User Responsibility

By booking with us, you agree:

• To follow local rules and regulations
• To respect driver and local communities
• Not to engage in illegal or unsafe activities

Any misconduct may result in immediate termination of services without refund.

10. Driver & Vehicle Conduct

• All drivers are experienced local Ladakhi drivers
• However, delays may occur due to:
• Weather conditions
• Road blocks
• Traffic or mechanical issues

We request your cooperation in such situations.

11. Force Majeure (Very Important)

We are not responsible for delays, changes, or cancellations caused by:

• Weather conditions (snowfall, landslides, etc.)
• Road closures
• Government restrictions
• Natural disasters
• Political situations

Any additional cost arising due to such events shall be borne by the guest.

12. Liability Disclaimer

• TaxiLeh / Himalayan Shepherd acts as a service facilitator

We are not liable for:

• Personal injury, illness, or accident
• Loss or damage of luggage
• Delays due to external factors
• Missed flights due to road or weather conditions

Guests are advised to keep buffer time before departure.

13. Payment Disputes

• In case of payment disputes:
• Records maintained by Himalayan Shepherd will be considered final
• Chargebacks without valid reason may result in:
• Legal action

14. Emergency Situations

• We provide assistance in emergencies where possible
• However, medical and rescue costs are the responsibility of the guest

15. Website Usage Terms

• All content on TaxiLeh.com is owned by Himalayan Shepherd
• Unauthorized use or copying is prohibited

16. Policy Updates

We reserve the right to modify these Terms & Conditions at any time.

Continued use of the website implies acceptance of updated terms.

17. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the jurisdiction of Leh, Ladakh.

18. Contact Information

Himalayan Shepherd (TaxiLeh.com)
Leh, Ladakh, India Email: taxileh.com@gmail.com

 Phone / WhatsApp: +91 8988987744 / +91 9868337744